This page summarises the payment methods available in the Castanya de Viladrau online shop and how billing is handled during checkout.

Currency and final amount

All prices on the website are shown in euros (€). The final order amount is displayed before completing payment and may include, where applicable, shipping costs or other items disclosed during checkout.

Available payment methods

Currently, the shop offers the following payment method:

• Bank card

This payment is processed through a secure Redsys payment gateway.

Paying by card

When the customer chooses to pay by card, the charge is processed through a secure gateway. Castanya de Viladrau does not store or have full access to the banking details entered during the transaction.

Order confirmation

Once payment has been processed successfully, the order may be registered in the system and the customer receives the corresponding confirmation, whether on screen, by email or through both channels.

Payment issues

If an error occurs during the payment process, the order may remain pending or fail to be confirmed. In this case, it is recommended to:

• check whether a confirmation message has been received
• verify whether the payment has actually gone through
• contact info@castanyadeviladrau.cat before attempting the payment again

Security

Castanya de Viladrau uses payment channels and providers designed to protect the confidentiality of transactions. Even so, users should verify that the details entered are correct before confirming the transaction.