These terms and conditions govern access to, browsing of and, where applicable, the purchase of products or services through the Castanya de Viladrau website.
Website owner
- Owner: Castanya de Viladrau, S.C.P.
- Tax ID (CIF): J55051775
- Address: Carretera de les afores, s/n, 17406 Viladrau (Girona)
- Email: info@castanyadeviladrau.cat
- Phone: +34 93 884 83 95
Purpose and scope of application
These conditions apply to:
- browsing this website
- the use of forms and contact channels
- the purchase of products or the request for services offered through the website
Use of the website implies acceptance of these conditions and of the other legal texts published on the same website.
Proper use of the website
Users agree to:
- make lawful and responsible use of the website
- provide truthful information in forms, purchases or enquiries
- not use the website for fraudulent activities or activities contrary to the law
- not introduce viruses, malicious code or actions that could damage the service
Purchase process
Once the online shop is operational, the purchase process may include, among others, the following steps:
- selection of products and formats
- reviewing the basket
- entering shipping or pickup details
- selecting the available payment method
- final confirmation of the order
Receipt of a purchase request does not imply automatic acceptance of the order. Castanya de Viladrau reserves the right to validate it, confirm its availability or contact the customer if any details need to be clarified.
Prices
Prices published on the website are shown in euros (€) and, unless otherwise stated, include applicable taxes.
Any additional costs that may apply, such as shipping or associated services, will be disclosed during the purchase process before final confirmation.
Availability
All products and services are subject to availability. In the event of a stock error, inability to supply or unforeseen incidents, Castanya de Viladrau may cancel or adjust the order and will inform the customer as soon as possible.
Payment
The payment methods available at any given time are indicated during the purchase process and on the Payment method page. Confirmation of an order may be conditional on successful validation of payment.
Shipping, delivery or pickup
The conditions applicable to shipping or pickup of the order will be shown during the purchase process and can also be found on the Shipping conditions page. The customer is responsible for correctly providing the details required for delivery or pickup.
Castanya de Viladrau is not responsible for delays or delivery failures resulting from incorrect details, the recipient's absence or causes beyond its control.
Cancellations, withdrawal and returns
The conditions for withdrawal, returns, transport incidents and excluded products can be found on the Returns page.
Intellectual property
The texts, images, logos, trademarks, designs, code and other content on the website are protected by applicable intellectual and industrial property regulations.
Reproduction, distribution, public communication or transformation of this content is not permitted without prior authorisation, except in cases provided for by law.
Liability
Castanya de Viladrau works to keep information up to date and the website operational, but does not guarantee the absolute absence of errors, interruptions or outdated content.
Nor does it assume liability for damages arising from misuse of the website or from causes beyond its technical or operational control.
Modifications
Castanya de Viladrau may update these conditions at any time to adapt them to legal, commercial or technical changes. The version published on this page is the one in force at any given time.
Applicable legislation
These conditions are governed by the Spanish and European legislation applicable.